While we hope you love our Designer Labels on Sale purchases, we understand that occasionally the goods do not meet your expectations. Before your purchase is shipped to you, we personally inspect your items to ensure they are in perfect condition. Your purchase is then carefully packaged to ensure it arrives in the same condition.
In the event your purchase arrives in a damaged or less than perfect condition, please notify us immediately so we can address the issue. You can do this by emailing the team at firstname.lastname@example.org
If you wish to return or exchange an item, please familiarise yourself with our Return/Exchange procedures below:
If you believe a garment to be faulty after washing or wearing it, it can be sent back for appraisal. You must adhere to all washing, laundering and fabric care instructions or we will not honour an EXCHANGE OR CREDIT NOTE if the item has been damaged due to negligence on your part.
You must notify us of your intention to return the faulty item. You can do this by emailing the team at email@example.com. We will email you a 'RETURN AUTHORISATION FORM' and you will need to complete all requested fields. This form will have the return address for the garment. Please ensure it is wrapped and protected or we will not accept the return. Be sure to print out a copy of the 'RETURN AUTHORISATION FORM' and include this in the satchel.
Once we receive the item, the production team at labels on sale will inspect the item to deem if it is faulty. If the return reason is valid we will offer you a CREDIT NOTE, EXCHANGE. If the return reason is not valid, we will contact you to discuss the outcome. We can send your faulty garment back on your request.